Last Updated: [September 2025]

We are committed to providing you with high-quality products and a great shopping experience. Please read our Return & Refund Policy carefully before placing an order to ensure you fully understand the terms.

1. Shipping & Duties Explanation

1.1 DDP Service:The price of all items in your order includes our “Delivered Duty Paid (DDP)” service. This covers export declaration, destination country import customs clearance, and all related taxes and duties. You will not be required to pay any additional import fees upon delivery.

1.2 Free Shipping:We provide free expedited air shipping (a value of $20 per order) when your order meets a specified spending threshold. Orders that do not meet the threshold will require shipping payment.

2. Return & Refund Window

2.1We offer a 30-day return policy for standard (non-customized) items. The 30-day period begins from the date you receive the item.

2.2Refunds will be processed to your original method of payment within 7 business days after we receive and inspect the returned item.

3.Critical Policy on Custom Designs & Personalized Items

3.1Due to the unique and personal nature of customized goods, all personalized items (including but not limited to engraving, specific gemstone setting, or bespoke design) are FINAL SALE once the design and production process has commenced.

3.2By confirming your purchase, you acknowledge and agree that we cannot accept returns, provide refunds, or facilitate exchanges for these items once we have allocated resources to their creation (e.g., material sourcing, mold making, engraving).

3.3Please review all design details, sizing, and spelling carefully before giving your final approval.

4.Return Conditions & Associated Fees (For Standard Items Only)

4.1To be eligible for a return, the item must meet all of the following conditions:

It must be in its original, brand-new, unworn, and undamaged condition.

All original tags, brand packaging (e.g., gift box), and accompanying documentation (e.g., certificate of authenticity, warranty card) must be present and intact.

4.2 Cost Deductions: Please note that as we have already incurred the cost of DDP service and one-way shipping for your original order, the refund amount will be calculated as follows:

The refund will be for the item’s price, minus a $20 service fee representing the DDP and outbound shipping costs per order. This fee applies even if your order qualified for free shipping.

4.3 Return Shipping: You are responsible for the cost of return international shipping, insurance, and any potential customs duties for the return shipment. We strongly recommend using a trackable and insured shipping service and retaining the postage receipt.

5. Non-Returnable Items

5.1 The following items are not eligible for return or exchange:

All personalized/custom-made items that have entered the design/production phase (as per §3).

Any item not in its original condition, showing signs of wear or damage.

Any item returned without all original packaging and documentation.

6. Exchange Policy & Fees (For Standard Items Only)

6.1 Exchanges for a different size or style are subject to product availability. Please contact us to initiate an exchange request.

6.2 Exchange Fee: An exchange incurs double the international logistics and customs costs. Therefore, a $40 service fee is required to cover the shipping of the new item and the return of the original one. This fee must be paid before the exchange process begins.

7. Return/Exchange Process

7.1 Contact Us: Email our customer service team at [lujor.jewelry@gmail.com] with your order number and reason for return/exchange.

7.2 Receive Instructions: After approval, we will provide you with a return shipping address, detailed instructions, and a clear breakdown of any applicable fees.

7.3 Ship the Item: Ship the item back using the instructions provided and pay any necessary fees.

8. Contact Us

If you have any questions about this policy, please contact us at [lujor.jewelry@gmail.com].