Frequently Asked Questions

When you design your own ring, the shank width will vary proportionally depending on the ring’s size and the size of the center stone. The approximate width listed on the product page may differ slightly. The exact width is determined during production, and your sales executive can provide this information upon request. 

Yes, we offer colorless gemstone. If you don’t find your desired stone on our website, please let us know your preferences and we will be happy to assist you.

Jewelry manufacturing generally takes between 14 to 22 business days to complete, whether it’s a ring, bracelet, earrings, pendant, or necklace. Please keep in mind that unexpected delays may arise and we will do our best to update you as soon as possible in such cases. Additionally, shipping typically adds up to 5 business days, depending on your location. 

Yes, we specialize in setting custom-designed fancy color diamond & gemstone jewelry, however, we do not set stones that were not originally purchased from LUJOR.

Yes. We are constantly getting new stones however it takes a few days to photograph and upload them to our website.  Please feel free to ask us if you don’t find what you’re looking for online.

Almost daily!  So check back often to see what’s new.

While most gemstone listed on our website with a price are generally available, there may be rare instances where a diamond is no longer available due to time differences or synchronization delays. We recommend reaching out to our team to confirm availability.

If the diamond is unavailable, we would be happy to help you find a similar stone that meets your preferences!

For buyers requiring authentication, we collaborate with the Antwerp Gemological Laboratory. Please contact our customer service before shipment for arrangements. Please note that appraisal fees are to be covered by the seller.